Privacy policy
Last updated: June 2026
1. About This Policy
This Privacy Policy describes how Lumière ("we," "us," or "our") collects, uses, and shares information about you when you visit buy-lumiere.com, make a purchase, or interact with us in any way. By using our site you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name, email address, shipping address, and phone number when you place an order or sign up for communications
- Payment details — processed securely by our payment provider and never stored on our servers
- Communications you send us, including support emails
Information collected automatically:
- Browser type, device type, IP address, and pages visited through standard analytics tools including Google Analytics
- Cookies and similar tracking technologies as described in Section 5 below
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to customer service enquiries
- Send marketing communications including email and SMS text messages, where you have opted in
- Improve our website, products, and customer experience
- Comply with legal obligations
4. SMS Text Message Program
By providing your phone number and opting in to our SMS program, you consent to receive text messages from Lumière including:
- Order confirmations and shipping updates
- Abandoned cart reminders
- Promotional offers and product announcements
- Customer service responses
Message frequency will vary. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message we send. For help, reply HELP or contact us at contact@buy-lumiere.com.
We use Klaviyo to manage and send our SMS and email communications. Your phone number and messaging consent data are stored securely and used solely for the purposes described in this policy.
5. Cookies and Cart Tracking
Lumière's website uses cookies and similar tracking technologies to improve your browsing experience and to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by email or text message.
Cookies we use include:
- Essential cookies — required for the site to function, including maintaining your shopping cart session
- Analytics cookies — used to understand how visitors interact with our site, via tools such as Google Analytics
- Marketing cookies — used to deliver relevant advertising and track campaign performance
You may disable cookies in your browser settings. Note that disabling essential cookies may affect the functionality of your shopping cart and checkout experience.
6. Third-Party Data Sharing
We work with trusted third-party service providers to operate our business, including:
- Shopify — our e-commerce platform
- Klaviyo — our email and SMS marketing platform
- Payment processors — to securely process transactions
- Fulfilment partners — to ship your orders
These providers have access to your information only to the extent necessary to perform their services and are obligated to keep it confidential.
We do not sell your personal information to third parties.
If we share data with non-affiliated third parties for any purpose, the above excludes text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances.
7. Location Data
We do not actively collect precise location data from your device. We may infer your approximate location from your IP address for the purposes of displaying relevant content, currency, and shipping options. This data is not stored or shared beyond what is necessary to provide these functions.
If in the future we introduce location-based features or services, this policy will be updated to fully describe how that data is collected and for what purpose, and you will be notified.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to provide ongoing services, or as required by law. If you request deletion of your data, we will action this within 30 days subject to any legal retention requirements.
9. Your Rights
Depending on your location you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at contact@buy-lumiere.com. We will respond within 30 days.
10. Children's Privacy
Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at contact@buy-lumiere.com.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.
12. Contact
For any privacy-related questions, requests, or concerns:
Lumière Email: contact@buy-lumiere.com Website: buy-lumiere.com