Last updated: May 2026
What we collect
When you place an order, we collect your name, email, shipping address, and payment details. Payment is processed securely and never stored on our servers.
How we use it
- Process and fulfil your orders
- Send order confirmations and tracking updates
- Respond to customer service enquiries
- Send marketing communications if you have opted in
We never sell your data
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Cookies
Our site uses cookies to improve functionality and analyse traffic. You may disable these in your browser settings.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by emailing contact@buy-lumiere.com.
Last updated: May 2026
Processing time
All orders are processed within 1–2 business days. You’ll receive a tracking number by email once dispatched.
Delivery estimates
- United States: 7–14 business days
- Canada: 10–18 business days
- United Kingdom: 10–18 business days
- Australia: 10–18 business days
Free shipping
We offer free standard shipping on all orders with no minimum.
Lost packages
If tracking shows no movement for 7+ days or your order hasn’t arrived after 21 business days, contact us at contact@buy-lumiere.com and we’ll resolve it immediately.
Customs & duties
International orders may incur customs fees depending on your country. These are the responsibility of the customer.
Last updated: May 2026
30-day results guarantee
Use your device consistently for 30 days. If you don’t see a visible improvement in your skin, we’ll issue a full refund — no photos, no forms, no questions asked. Your word is enough.
Standard returns
Returns are accepted within 30 days of delivery in original packaging. Email contact@buy-lumiere.com with your order number to begin.
Defective items
If your product arrives defective, contact us within 7 days with a photo. We’ll send a replacement at no cost — no return required.
Refund processing
Approved refunds are processed immediately to your original payment method. Allow 3–5 business days depending on your bank.
Last updated: May 2026
Use of this site
By accessing buy-lumiere.com you agree to these terms. You must be 18 or older to make a purchase.
Products & pricing
We reserve the right to modify prices and availability at any time. We are not responsible for typographical errors in pricing.
Medical disclaimer
Lumière products are for cosmetic and general wellness use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a healthcare professional before use if you have a medical condition or take photosensitising medication.
Limitation of liability
Lumière’s total liability for any claim shall not exceed the amount paid for the product in question.
Contact
contact@buy-lumiere.com · buy-lumiere.com
